Ryan Armbrust - Sniper Photo policies - 2009
RETAINER: We require a nonrefundable retainer to book your session with Ryan Armbrust - Sniper Photo LLC. The retainer fee amounts to fifty percent of the listed session price. After this retainer has been paid, it CANNOT be refunded for ANY REASON. Please be certain that the date you book is the date you want to shoot. This will help avoid any loss of time and/or money for both parties. Clients can book a session via the "CONTACT" link on this page or by phone. We accept American Express, Discover, Visa & Mastercard as forms of payment for the retainer fee.
BOOKING: We require that all clients electronically sign a BOOKING CONTRACT (Policy Sign-off) with Ryan Armbrust - Sniper Photo LLC before any session is scheduled. This AGREEMENT between photo subject (paying client) and photographer is to ensure that both parties are on the "same page" and that there is never confusion as to who, what, when, why & how Ryan Armbrust - Sniper Photo LLC does business. The requirement is that photo subjects (paying clients) read, understand & agree to the policies & procedures listed on this page.
SESSION FEE BALANCE DUE: The session fee balance is due the day of your session. After the images have been photographed, and you and/or your children are so happy you just can't take it anymore, we'll collect this payment.
RESCHEDULING: We require at least 48 business hours (2 full business days) advance notice to reschedule all photo sessions. (i.e. If your session is scheduled for a Monday, you would need to contact us no later the end of business hours the Wednesday before your session).
WE RESCHEDULE: Ryan knows that his time is valuable, but so is YOURS! One thing that bugs me is how some professional businesses charge fees for rescheduling , but don't return the favor if they have to reschedule you. So if Ryan, for whatever reason, has to reschedule your session, you will receive an extra hour with your photographer at your newly scheduled session.
CANCELATIONS/LATE ARRIVALS/NO SHOWS: If you "forget about the session and don't show", you "show up late and we don't have time to shoot", or for some silly reason "you decide that you've changed your mind and don't want to shoot with Ryan Armbrust - Sniper Photo LLC anymore," you will forfeit your full retainer fee and your remaining balance will become $0.
TURNAROUND TIME: Because of some photography business practices, a lot of people now expect access to their images IMMEDIATELY following a session. We do things a little differently. Instead of burning the images just shot onto a CD or flashdrive and saying, "See ya' later Tater," we actually take the time to sift through your entire shoot with a fine-toothed 'editing' comb. We sharpen, color balance, smooth skin tones, tweak & retweak all of the images to look the way we want them to look...which just so happens to be...fabulous! Digital photography, when done correctly, requires time in a digital darkroom to make the images look their best. We are all about quality. I never let an image leave the studio that doesn't meet my standards...and my standards are very very high. Your final prepped images will be accessible at http://sniperphoto.smugmug.com/Password%20Protected%20Proofs within 4 to 5 business days after your shoot. It takes time, time, time to work on these images in order to make them perfect. So be patient. It will be worth the wait.
VIRTUAL CD: Included with every session is a password protected, high resolution gallery hosted on our website that NEVER expires. The reason we call your gallery a 'Virtual CD" is because that's exactly what it is. It's like having a hardcopy CD of your entire session, but instead of being in your hand, it's on the internet. Consider your computer or any other computer in the world (connected to the internet) as the actual CD. You can view your images online, order prints in a variety of sizes and even email a link to friends and family.
DVD OF EDITED IMAGES: Want a DVD of all the edited images from your shoot? We can do that as well. It will cost you though...
We charge an extra $150.00 for the DVD.
Why? Because you can then take this DVD and do whatever you want with the images, they are yours. Have them printed, plaster them on the internet or whatever else you can think of.
OTHER LAB PRINTING: If you decide for whatever reason to have your printing done somewhere OTHER than through Sniper Photo, I, unfortunately, can NOT and do NOT guarantee the quality of their work. Printing beautiful digital files is an extremely complicated process to achieve when not working with a specific lab. Every lab is different. If you go somewhere to get cheap prints, then that's what you'll get...cheap prints. Some labs aren't necessarily cheap, but have their system set up completely different than what was intended, and the prints will end up looking washed out, too contrasty, green, blue, red, etc... (you get the point). It's important to know that Sniper Photo cares about the quality of your images dearly. We have worked tirelessly with our printer to ensure that all of your prints look the way Sniper Photo intends...amazing! Using our lab guarantees top-notch quality. So please use their services. If you do not, you're on your own.
REFUNDS/CREDITS: We do NOT offer refunds or credits of any kind for any reason.
RESHOOT REQUESTS: If there happens to be one of those rare, out-of-nowhere, technical malfunctions during the session and the images become unsalvageable or the shoot cannot continue, a free reshoot will be offered and scheduled as quickly as possible. We do not offer reshoots for any other reasons.